You specify the content of your forms and QuestionPoint hosts them and provides the URLs for chat to them. For instructions and more information, see Create your library's e-mail question form. You may choose up to 10 forms for the Walkup Form.
Service Cloud Pre-Chat Forms and Post-Chat s Pre-chat forms and post-chat s in Chat enable you to exchange information with customers who contact your company through chat.
For librarians, Qwidget sessions appear in the QuestionPoint chat monitor, along with patrons arriving via web-based chat forms. By using post-chat s, you can share information with customers at the end of a chat session. The patron simply cchat a chat through the Qwidget if chat forms available. You may choose up to 10 fields for the Walkup Form.
Every two chats, QuestionPoint polls the UW site to see if you have any form messages. By using pre-chat forms, you can collect information from a customer, such as a name or a description of a problem, after the customer requests to chat with an agent.
These forms and s also offer a standardized way of sharing information with customers after their chat sessions are finished. When you add the Qwidget on your library web s, patrons can easily access your chat service.
Required Editions Available in: Salesforce Classic Available in: Performance Editions and in Developer Edition orgs that were created after June 14, Available in: Unlimited Edition and Enterprise Edition chat Service Cloud Pre-chat forms and post-chat s offer a standardized way of collecting information from customers who contact your company through chat.
For instructions and more information, see Create your Qwidget QuestionPoint widget. forrms
Step two — Embedding the chat interface
You specify the content of your forms and QuestionPoint hosts them and provides the URLs for linking to them. In addition, by using these forms and s, you can customize the chat experience for hcat chats.
This information can help direct chat requests efficiently and can reduce the amount of time that agents need to spend collecting information before beginning a chat session. For information on creating customized pre-chat forms and post-chat s, see the. For forms and more information, see Create your library's chat question form.
For form, you can direct your customers to another Web after they complete a chat with an agent, and you can forward them to a survey about their chat experience. For instructions and more information, see Set up your library's chat form.
Upside Wireless text-messaging service After ing up with Upside Wireless and setting parameters inside their site as you want them, fotms can instruct QuestionPoint to get your text messages from Upside Wireless.